Privacy Policy

Welcome to Sour Tea! At Sour Tea, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, sourtea.co.nz.

1. Information We Collect

a. Personal Information: When you make a purchase or submit a form on our website, we collect personal information including but not limited to your name, email address, phone number, and payment details. This information is necessary for processing your orders and providing you with the services you request.

b. Marketing Information: If you choose to subscribe to our marketing email list, we will collect your email address to send you promotional content, updates, and special offers related to our products and services.

2. How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill your orders, communicate with you regarding your purchase, and provide customer support.

b. Marketing: With your consent, we use your email address to send you newsletters, promotional offers, and updates about our products and services. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions provided in our emails.

c. Analytics: We may use data analytics to improve our website and services. This includes tracking usage patterns and preferences to enhance user experience.

3. Sharing Your Information

a. Third-Party Service Providers: To fulfill your orders and provide our services, we may share your personal information with third-party service providers. This includes payment processors, shipping companies, and other partners necessary for order completion. These third parties are obligated to handle your information securely and only for the purposes specified by us.

b. Marketing and Analytics: We may use third-party marketing and analytics tools to help us understand user behavior and enhance our marketing efforts. These providers are also required to handle your information securely and in accordance with applicable data protection laws.

c. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

a. Access and Correction: You have the right to access and correct your personal information held by us. If you would like to review or update your information, please contact us using the details provided below.

b. Opt-Out: You may opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website with the updated effective date.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@sourtea.co.nz

Thank you for visiting sourtea.co.nz and for trusting us with your personal information.